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True North Rail Privacy & Cookies Policy

At True North Rail, we are committed to handling your personal data with fairness, honesty, and transparency. Your privacy is of the utmost importance to us, and we take the necessary steps to ensure that any data we collect is treated securely, in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

 

This Privacy & Cookies Policy outlines how we collect, use, and protect your personal data when you visit our website or engage with us at marketing events. If you have any questions or require further information, please contact us at: enquiries@truenorthrail.com.

 

Data Collection and Usage

If you are a customer or supplier, we may hold your data for invoicing, billing, or project management purposes. This policy specifically covers the data collected via our website and marketing events.

 

What information do we collect?
We collect personal data via our website through the following means:

  • Email hyperlinks

  • Online forms

  • Contact enquiry forms

  • Newsletter sign-ups

  • Marketing events, including exhibitions

 

The types of personal data we collect may include your name, email address, phone number, and any additional details you provide. All data is securely stored in our Customer Relationship Management (CRM) system and is used solely for the purposes outlined below:

  • To provide information about our products and services

  • To respond to your enquiries and requests

  • To include you in our newsletter distribution list, if you opt-in

  • To conduct market research and evaluate our services

 

We do not share or sell your data with third parties without your explicit consent.

 

Website Visitors

When you visit our website, we collect data to understand user behaviour and improve your experience. This data is gathered through Google Analytics and includes:

  • Date and time of visit

  • Pages viewed

  • Browser or mobile platform used

  • Source (e.g., Google Search)

  • Geographic location (town-level data)

  • Search queries

  • Technical information, including IP address, browser type, operating system, and platform

 

This information is collected anonymously, and we do not attempt to identify individual users. We will only collect personal information if you voluntarily provide it, for example, by submitting an enquiry through our contact page or via email.

 

How We Use Your Personal Data

Personal data collected through our website will only be used for the purposes for which it was provided, such as:

  • Responding to your enquiries

  • Delivering newsletters (if subscribed)

  • Improving our website

We will not share your personal information with third-party organisations unless explicitly required to by law.

If you contact us by email, we will use your email address solely to respond to your enquiry and will not add it to any mailing lists without your consent.

 

Data Quality

We strive to maintain accurate and up-to-date records. If your personal information changes, please notify us so we can amend our records.

 

Data Security

True North Rail is committed to ensuring the security of your personal data. We use secure systems, including:

  • Password-protected databases

  • Access control procedures

  • Network firewalls and encryption

  • Physical security measures

 

Please note that while we take reasonable steps to protect your data, the transmission of information via the internet is not completely secure. We will do everything in our power to protect your data, but cannot guarantee its complete security during transmission.

 

Third-Party Links

Our website may contain links to third-party websites. These links are provided for reference purposes only. We are not responsible for the content or privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal data.

 

Email Enquiries

We monitor incoming emails to detect any potential security threats. If an email is flagged as suspicious, it may be blocked.

 

Marketing Communications

We will only send you marketing information if you have opted-in to receive it. You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link in the email. Once unsubscribed, we will remove your data from our marketing lists immediately.

 

Job Applicants

Personal information provided during the recruitment process will only be used for assessing your application and for recruitment monitoring. Information related to unsuccessful applicants will be securely destroyed once the recruitment process is complete.

 

E-Newsletter

We use Mailchimp to manage and distribute our newsletters. If you sign up for our newsletter, your personal information (such as name and email address) will be shared with Mailchimp. For more information about how Mailchimp handles your data, please visit their privacy policy: Mailchimp Privacy Policy.

 

Changes to This Privacy Policy

We regularly review and may update this privacy policy from time to time. Any changes will be posted on this page. We reserve the right to make changes to our privacy policy at any time.

 

Cookie Policy

Cookies are small text files that are placed on your device when you visit a website. They help websites function more efficiently and track visitor usage patterns. Our website uses cookies to improve your browsing experience.

 

Types of Cookies We Use

  • Session Cookies: These cookies store temporary information and are deleted when you close your browser.

  • Load Balancer Cookies: These cookies ensure our website loads efficiently by distributing visits across multiple servers. They are also deleted when you close your browser.

  • Google Analytics Cookies: These cookies help us understand how visitors use our website and improve its performance. For more information on how Google uses this data, see Google's Privacy Policy.

 

Managing Cookies
You can manage or delete cookies through your browser settings. For more information on how to control cookies, visit ICO Cookie Guide.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: enquiries@truenorthrail.com.

True North Rail Privacy Policy
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